Terms and Conditions

GoFarmFresh – Vendor Terms & Conditions (For Farmers & Producers)

Effective Date: [Insert Launch Date]

1. Introduction

Welcome to GoFarmFresh, a marketplace connecting local Irish producers with customers seeking fresh, honest products. These terms apply to all vendors (farmers, growers, makers, and producers) who register and sell on the GoFarmFresh platform.

By creating a vendor account, you agree to these Terms and Conditions, which form a legally binding agreement between you and GoFarmFresh.

2. Eligibility & Standards

  • Vendors must be based in the Republic of Ireland or Northern Ireland.
  • You may only sell items you have grown, produced, or made yourself.
  • Products must be suitable for transport and not require refrigeration.
  • GoFarmFresh supports food and non-food items (e.g. crafts, soaps), provided they are Irish-made.

3. Account & Store Setup

  • You are responsible for the accuracy of your store name, description, pricing, and inventory.
  • You must provide up-to-date payment details in order to receive payouts.
  • A store profile photo or logo is encouraged but optional.

4. Payments & Commission

  • GoFarmFresh collects payments on your behalf via Stripe, bank transfer, or PayPal.
  • A 20% fee is added to the buyer’s total — this is GoFarmFresh’s platform fee.
  • You receive the full product price; there are no listing or subscription fees.
  • Payouts are available once the order is marked completed and the balance exceeds €1.00.

5. Shipping & Delivery

  • Vendors are fully responsible for packing, dispatching, and delivering products to buyers.
  • You must provide honest delivery timeframes and ship in a timely manner.
  • Perishable or unsuitable items for delivery are not permitted.

6. Returns, Refunds & Complaints

  • You are responsible for managing buyer returns or refunds, in line with Irish consumer law.
  • GoFarmFresh will not handle returns on your behalf but may assist with dispute resolution.
  • Complaints may be escalated to hello@gofarmfresh.ie if needed.

7. Product Listings

  • Listings must be accurate, honest, and comply with Irish law (e.g. food safety, labelling).
  • Misleading or inappropriate content is not allowed.
  • GoFarmFresh reserves the right to remove listings that do not meet platform standards.

8. Data Protection

  • GoFarmFresh collects and processes only essential information needed for accounts and orders.
  • The platform uses Google Analytics for site insights.
  • You must not misuse buyer data or share it outside the scope of order fulfilment.

9. Termination

  • You may close your vendor account at any time.
  • GoFarmFresh may suspend or terminate accounts that breach these terms or Irish law.

10. Legal Status

  • GoFarmFresh is currently in the process of formal business registration in Ireland.
  • These terms are governed by the laws of the Republic of Ireland.
  • Any disputes may be addressed to the vendor first, then escalated via GoFarmFresh if needed.

GoFarmFresh – Customer Terms & Conditions (For Buyers)

Effective Date: [Insert Launch Date]

1. Introduction

Welcome to GoFarmFresh, Ireland’s online marketplace connecting local farmers and producers with customers who value fresh, homegrown food and handmade goods. These Terms and Conditions govern your use of the GoFarmFresh website and any purchases made through the platform.

By using this website and placing an order, you agree to these Terms.

2. Who We Are

GoFarmFresh operates as an online platform, allowing independent Irish farmers and makers to sell directly to you. We facilitate secure payment and support vendor-buyer communication but do not produce or ship the products ourselves.

3. Products & Vendors

  • All products on GoFarmFresh are sold by independent, Irish-based vendors.
  • Products include food (non-refrigerated) and Irish-made items such as crafts or natural goods.
  • Vendors are responsible for their own product descriptions, prices, and deliveries.

4. Placing an Order

  • You can place an order via the GoFarmFresh website by selecting items and checking out securely.
  • Once your order is placed, the vendor will receive the details and begin fulfilment.
  • Orders may come from more than one vendor and be delivered separately.

5. Payments

  • All payments are made securely through GoFarmFresh using Stripe, PayPal, or bank transfer.
  • A small fee is included in the total to support the operation of the platform.
  • Vendors receive payment only after the order is marked as complete.

6. Delivery

  • Delivery is handled directly by the farmer or producer.
  • Delivery times may vary depending on the vendor’s location and product type.
  • Vendors will aim to ship orders promptly and in good condition.

7. Returns & Refunds

  • All return or refund requests must be made directly to the vendor.
  • As products are sold by independent vendors, GoFarmFresh is not responsible for accepting returns.
  • If you are unable to resolve an issue, you may contact hello@gofarmfresh.ie and we will assist where possible.

8. Data Protection & Privacy

  • We collect only the information needed to process orders and support your account.
  • Your personal data will never be shared with third parties for marketing.
  • We use Google Analytics to help us understand site usage and improve the experience.

9. Acceptable Use

  • You agree not to misuse the website, submit false information, or attempt to interfere with site operations.
  • Reviews should be honest and respectful.
  • Any abuse or fraudulent activity may result in account suspension.

10. Disputes & Complaints

  • If you have a problem with a product, please contact the vendor first.
  • If you’re not satisfied with the outcome, you may contact GoFarmFresh at hello@gofarmfresh.ie.
  • We will do our best to support a fair resolution.

11. Legal Notice

  • GoFarmFresh is an Irish business in the process of registration.
  • These terms are governed by the laws of the Republic of Ireland.
  • Your rights under Irish and EU consumer law are fully protected.

GoFarmFresh – Privacy Policy

Effective Date: 06/05/2025

GoFarmFresh respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under Irish and EU data protection laws.

1. Who We Are

GoFarmFresh is an online marketplace supporting local Irish producers. We collect and manage data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We collect only the information necessary to provide our services:

From Customers:

  • Name, address, email, and contact number
  • Order and payment details
  • Any messages or reviews you leave on the site

From Vendors:

  • Business name, contact details, and payment information
  • Product listings and store content

Automatically (via our website):

  • IP address, browser type, and device info
  • Site usage data through Google Analytics (anonymous)

We do not collect sensitive personal data or use profiling for automated decisions.

3. How We Use Your Data

We use your data to:

  • Process and deliver orders
  • Manage your account and vendor store
  • Communicate with you about your orders
  • Improve our website and services

4. Sharing of Data

We do not sell or share your data with third parties for advertising.
Your data is only shared with:

  • The vendor(s) you order from
  • Payment processors (Stripe, PayPal)
  • Service providers such as hosting or analytics tools

All service providers are GDPR-compliant.

5. Cookies

We use cookies to:

  • Enable essential site features
  • Track anonymous website usage via Google Analytics

You can control cookies through your browser settings.

6. Data Storage

Your data is stored securely on GDPR-compliant servers.
We retain customer and order records for 6 years to comply with Irish tax and consumer law.

7. Your Rights

You have the right to:

  • Access a copy of your personal data
  • Request correction or deletion
  • Withdraw consent for marketing
  • Lodge a complaint with the Data Protection Commission (www.dataprotection.ie)

To exercise your rights, email hello@gofarmfresh.ie.

8. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

GoFarmFresh – Refund & Delivery Policy

Effective Date: 06/05/2025

This policy outlines how deliveries and refunds are handled on GoFarmFresh. As a multivendor platform, each farmer or producer manages their own deliveries and returns.

1. Delivery

  • Delivery is arranged and completed by the individual vendor you purchase from.
  • Delivery times and methods may vary depending on the vendor’s location and product type.
  • You may receive your order in multiple parts if items come from different vendors.

Each vendor is responsible for providing accurate delivery information.

2. Shipping Limitations

  • Products must be suitable for transport and cannot require refrigeration.
  • Vendors may refuse to ship outside their preferred delivery range.
  • If delivery fails due to incorrect address or absence, the vendor may apply additional charges.

3. Returns & Refunds

  • Returns and refund requests must be made directly to the vendor.
  • Vendors are expected to handle these in line with Irish consumer law.
  • Perishable goods may not be eligible for return, unless damaged or incorrect.

4. Escalations & Support

If you’re unable to resolve an issue with a vendor, you may contact GoFarmFresh at hello@gofarmfresh.ie. We will:

  • Review the issue
  • Contact the vendor
  • Assist in finding a fair solution

GoFarmFresh does not process refunds directly but supports dispute resolution when needed.

Sign up as a farmer
Shopping Cart